Shipping & Returns
Shipping Policy
Welcome to HARMON NOIR PARFUMS, your go-to online fragrance store for the finest selection of perfumes. Our shipping methods are reliable and our packaging ensures that your precious fragrances arrive safely. We strive to keep our shipping costs reasonable to provide you with the best value.
Browse through our collection of luxurious fragrances for men, women, and unisex options. Find your signature scent and enjoy the convenience of having it delivered right to your doorstep.
Shipping Policy
Effective Date: [01 APRIL 2025]
Thank you for shopping with us! This Shipping Policy outlines the details regarding how we handle shipping for your orders.
1. Shipping Locations
We currently ship to addresses within [SOUTH AFRICA]. If you have a question about whether we ship to your location, please contact our customer service team.
2. Processing Time
Orders are typically processed within [1-3 business days]. You will receive a confirmation email once your order has been processed and shipped. Please note that orders placed on weekends or holidays will be processed the next business day.
3. Shipping Methods & Delivery Times
We offer the following shipping options:
- Standard Shipping: [Estimate delivery time, e.g., 3-5 business days]
- Express Shipping: [Estimate delivery time, e.g., 1-3 business days]
*Please note that delivery times are estimates and can vary based on the shipping carrier and your location. We are not responsible for delays caused by customs, weather conditions, or other unforeseen circumstances.*
4. Shipping Costs
Shipping costs are calculated at checkout based on the weight of your order, shipping method, and the destination. Free shipping may be available for orders over a certain amount (e.g. R1200). We will inform you of any applicable shipping fees during the checkout process.
5. Order Tracking
Once your order has shipped, you will receive an email with a tracking number. You can track your order using the link provided in the email or on our website.
6. Missing or Lost Packages
If your package is lost or missing, please contact our customer service team within [specified timeframe, e.g., 7 days] of the expected delivery date. We will do our best to assist you in resolving the issue.
7. Incorrect Address
Please ensure that your shipping address is accurate before completing your order. We are not responsible for packages that are not delivered due to an incorrect or incomplete address provided by the customer.
8. Contact Us
If you have any questions about your order or our shipping policy, please contact our customer service team at [info@harmonnoirparfums.com] .
Return & Exchange Policy
At HARMON NOIR PARFUMS, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your fragrance, we offer a straightforward return and exchange policy to ensure your peace of mind.
Our goal is to make the process as smooth as possible for you. Whether you've changed your mind about a purchase or encountered any issues with the product, we are here to assist you every step of the way
Effective Date: [01 APRIL 2025]
Thank you for shopping with us! We strive to provide you with high-quality fragrances and your satisfaction is our priority. Please read our Return and Exchange Policy carefully.
1. Returns
We accept returns for unopened and unused products within [7 days] of the purchase date. If you wish to return an item, please adhere to the following guidelines:
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Eligibility: Items must be in their original packaging and condition, unused, and not damaged.
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Non-Returnable Items: Due to the nature of our products, we are unable to accept returns on opened or used fragrances, gift cards, and sale items.
2. Initiating a Return
To initiate a return:
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Contact our customer service team at [info@harmonnoirparfums.com] to let us know you’d like to return an item.
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Provide your order number and the reason for the return.
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We will provide you with a return authorization and instructions for shipping the item back.
Please note that customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., incorrect item sent, damaged product).
3. Refunds
Once we have received and inspected your return, we will process your refund. Refunds will be issued to the original method of payment within [5-10 business days], depending on your bank’s processing times.
4. Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item for a different fragrance, please initiate a return for the original item and place a new order for the desired fragrance.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within [7 days] of receiving the product. We will arrange for a replacement or refund based on your preference.
6. Order Cancellations
If you wish to cancel your order, please contact us as soon as possible. We will do our best to accommodate cancellation requests; however, once an order has been processed and shipped, it cannot be canceled.
7. Contact Us
For any questions or concerns regarding your return or exchange, please contact our customer service team at [info@harmonnoirparfums.com]. We’re here to assist you!