Store Policy
Customer Care
Effective Date: [01 APRIL 2025]
At [HARMON NOIR PARFUMS], we are committed to providing exceptional customer service and ensuring a positive shopping experience for all our customers. This policy outlines our approach to customer care.
1. Customer Support
Our customer support team is available to assist you with inquiries, concerns, or feedback. You can reach us at:
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Email: [Info@harmonnoirparfums.com]
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Phone: [068-537-8931]
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Business Hours: [Monday to Friday, 9 AM - 5 PM]
2. Response Time
We strive to respond to all customer inquiries within [24-48 hours] during business days. For urgent matters, please call our support line.
3. Satisfaction Guarantee
We want you to be completely satisfied with your purchase. If you are not satisfied with your product, please refer to our Return and Exchange Policy for instructions on how to return or exchange items.
4. Feedback Welcome
We value your feedback! If you have suggestions, compliments, or concerns regarding our products or services, please let us know. Your input helps us improve and serve you better.
5. Privacy Assurance
We respect your privacy and are committed to protecting your personal information. For more details, please refer to our Privacy Policy.
6. Continuous Improvement
Our commitment to excellence means we regularly review our customer care practices to enhance our service. We are dedicated to making your experience with us rewarding and enjoyable.
Thank you for choosing [HARMON NOIR PARFUMS]. We look forward to serving you!
Privacy & Safety
Effective Date: [01 APRIL 2025]
At [HARMON NOIR PARFUMS], we are committed to safeguarding your privacy and ensuring the safety of your personal information. This Privacy and Safety Policy outlines how we collect, use, protect, and share your data when you visit our website or make purchases.
1. Information We Collect
We may collect the following types of information:
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Personal Information: Name, email address, phone number, billing and shipping address, payment information, and any other details necessary to process your order.
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Non-Personal Information: Browsing activity, device information, IP address, and other data collected through cookies and web analytics tools.
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2. How We Use Your Information
We use your information for the following purposes:
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To process and fulfill your orders.
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To communicate with you about your orders and provide customer support.
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To improve our website, products, and services.
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To send you marketing communications (if you have opted in).
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To comply with legal obligations.
3. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your experience. Cookies are small files stored on your device that help us remember your preferences and improve site performance. You can manage your cookie preferences through your browser settings.
4. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, and serving you (e.g., payment processors, shipping companies). These parties are obligated to protect your information and use it solely for the purpose of providing services to us.
5. Data Security
We employ a variety of security measures to protect your personal information from unauthorized access, use, or disclosure. This includes the use of encryption, firewalls, and secure server hosting. While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure.
6. Your Rights
You have rights regarding your personal information, including:
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The right to access and request copies of your data.
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The right to correct any inaccuracies in your information.
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The right to request deletion of your personal information.
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The right to opt out of marketing communications.
7. Children's Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us for assistance.
8. Changes to This Policy
We may update this Privacy and Safety Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
9. Contact Information
If you have any questions or concerns regarding this Privacy and Safety Policy, please contact us at:
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Email: [info@harmonnoirparfums.com]
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Phone: [068-537-8931]
Thank you for choosing [HARMON NOIR PARFUMS]. Your privacy and safety are important to us!
Payment Methods
- Credit / Debit Cards